Understanding AI Responses

Cossistant uses advanced AI to provide accurate support responses. Understanding how it works helps you get the most out of it.

How It Works

1. Document Ingestion: Your docs are processed and indexed
2. Context Retrieval: Relevant sections are found for each query
3. Response Generation: AI crafts a natural response
4. Citation Linking: Sources are linked for verification

Improving Response Quality

Write Clear Documentation

The AI is only as good as your documentation. Write clear, structured content:

• Use descriptive headings
• Include code examples
• Cover common edge cases
• Keep information up to date

Provide Context

Help the AI understand your product:

Copy<Support
  context={{
    product: "Cossistant",
    version: "2.0",
    environment: "production",
  }}
/>

Handling Edge Cases

When the AI doesn't know an answer, it will:

1. Acknowledge the limitation honestly
2. Suggest related topics it can help with
3. Offer to connect with human support

This transparency builds user trust.