Analytics Integration Guide

Understanding how users interact with your support widget is crucial for improving their experience.

Key Metrics to Track

• Widget Open Rate: How often users seek help
• Resolution Rate: Questions answered without escalation
• Time to Resolution: How quickly issues are resolved
• User Satisfaction: Post-interaction ratings

Integrating with Popular Tools

Segment

Copy<Support
  onEvent={(event) => {
    analytics.track(event.type, event.data);
  }}
/>

Mixpanel

Copy<Support
  onEvent={(event) => {
    mixpanel.track(`Support: ${event.type}`, event.data);
  }}
/>

Google Analytics 4

Copy<Support
  onEvent={(event) => {
    gtag("event", event.type, {
      event_category: "support",
      ...event.data,
    });
  }}
/>

Building Dashboards

Use these events to build insightful dashboards:

1. Volume trends over time
2. Peak usage hours for staffing
3. Common topics for documentation improvement
4. Satisfaction scores by topic